Common Questions and Answers!

How to Order

Just head on over to our shop page and make your selections! We only accept cash payments at the door or Interac eTransfer prepaid before the drop-off! Please ensure that you have the correct email and phone number or it may cause issues and confusion with your order. Please note that orders placed later near the deadlines may not be capable of being packaged on time for our same-day delivery, as our couriers often get full, so try to place it as early as possible!

Step-by-Step Guide

  1. Browse our extensive lineup and make your selections! Be sure to have a working email address and Canadian phone number! You will also collect loyalty points which you can redeem for unique coupon code discounts!
  2. Pay at the door with exact cash! Our couriers are not guaranteed to have any change available. [Interac eTransfer payments are also available!]
    Patiently wait for a ‘processing’ confirmation email, this may be instantaneous or it may take a couple hours depending on how busy we are at that particular time! We please ask for your patience! This email will include your invoice and confirms your order went through.
  3. If you placed your order close to or after our 6:00 pm last call, it may be pushed to the next day’s delivery routes. We’ll email you if this happens!
  4. Downtown Toronto Deliveries: Customers located within the downtown core of the Gardiner, Don Valley Parkway, 401, and Keele St can get their orders delivered within 1-4 hours of their order being placed. Available from 11 am to 11 pm! The courier will call the phone number provided on arrival! Note: If the courier is unable to reach you after 15 mins on arrival, your order will be skipped and deferred to a different day of deliveries.
  5. Etobicoke, Mississauga and Brampton Deliveries: The deliveries for these areas begin at 6:00 pm (Brampton 8:00 pm), last call for all orders is 11:00 pm. The courier will call the phone number provided on arrival! Note: If the courier is unable to reach you after 15 mins on arrival, your order will be skipped and relegated to the next day’s deliveries.

We are currently only doing 3 timeslots of same-day delivery services for different areas, with delivery guaranteed with 4 hours. Folks in the downtown Toronto core can have orders placed 11 am to 6 pm to be delivered that same-day. We also begin same-day delivery services to Etobicoke and Mississauga beginning at 6 pm. Finally, Brampton becomes available as well from 8 pm to 11 pm. All regions can have orders placed anytime during these hours or in advance for same-day delivery guaranteed within 4 hours! We typically send out a courier with a delivery route every 2 hours. Our cutoff area for downtown delivery is within the surrounding highways of the Gardiner, Keele St, 401, and Don Valley Parkway. If you selected GTA same-day delivery and your location is not within our service area, we will contact you and attempt to arrange alternatives!

 

Please note: Orders placed later during the day may have to be delivered the next day with a free additional preroll as compensation. The reason for this is our courier routes are often getting fully booked around 7 pm.

Cash Upon Delivery: We accept cash payments on delivery for orders. If you are unavailable to meet the courier but live in a detached home/townhouse with a secure spot (i.e. a personal home mailbox), you can leave your cash payment in a secure envelope or similar. Our courier would be more than happy to swap the cash payment out with your order parcel! Please be sure to include instructions in the order notes.

 Interac e-Transfer: Once your order is placed, please go to your preferred Bank’s website and prepare an Interac e-Transfer for the recipient email at [PowerPla06@gmail.com]. The security question should just be your order number and the security answer would have been randomly generated at checkout. If you do not have your security answer anymore, please contact us at [PowerPlantCND@gmail.com] so we can further assist you!

We run our same-day GTA delivery service on all days of the week. On weekends and most holidays we are also still running!

  • Customer Service Hours:  11:00 am- 11:00 pm (7 days a week)
  • Delivery Times
    • Downtown Toronto – Within 4 hours of orders placed within 11:00 am – 11:00 pm.
    • Etobicoke + Mississauga – 6:00 pm (Route Begins) – 11:00 pm (Latest time the route would finish).
    • Brampton – 8:00 pm – 11:00 pm.

Delivery and Shipping

Order anytime during our hours of 11:00 am to 11:00 pm to qualify for same-day delivery. You can also order in days in advance if you include details in your order notes!

Downtown Toronto deliveries orders are booked onto routes that go out between 11:00 am to 11:00 pm.

The Etobicoke, Mississauga and Brampton delivery routes begin at 6:00 pm. Orders can still be made anytime until 11:00 pm as long as bookings on our routes are available.

Check your account order history to confirm your order was placed! If we were unable to find you an available delivery route, we’ll contact you for delivery the next day with additional goodies as compensation for any delays.

This service is only for those in Downtown Toronto, Etobicoke, Mississauga, and Brampton areas. Our last call time for the Same-Day Delivery service is 11:00 pm. However routes often get fully booked much sooner than that.

Our drop-offs are in discrete and vacuum-sealed packaging. The courier will let you know by phone/text as soon as they arrive!

If you’re not home, your order may still be dropped off in a secure or hidden spot, if the order is pre-paid by eTransfer. The courier will attempt to contact you by text or phone but if you are unavailable they will use their best judgement and do what they can to ensure you get your order! However this may include them feeling unsecure with leaving your package and we may attempt to deliver another day.

This service has a $15 flat rate cost in Downtown Toronto, Etobicoke and Mississauga! Brampton costs $20. Free delivery and mail options are available at $200 spending, along with Downtown Toronto being free at $150. If your order is on-hold, please be patient as we manually process eTransfer payments and orders. Be sure to get your order in as early as possible before all timeslots are booked. We’ll contact you if we couldn’t fit you in for same-day delivery!

If you have any issues or concerns with your package or order that you’ve received, we request that you take plenty of photos and email them to us with details. We handle issues that arise on a case-by-case basis in order to ensure a fix is arranged for you to keep you happy and satisfied!

Hours and Information

We run our same-day GTA delivery service all 7 days of the week! On weekends and most holidays we are also still running! For certain holidays and unexpected events, we’ll prepare informational banners with at least 24 hours notice of any closings. Orders placed around 8:00 pm or later may be short on available bookings, so be sure to place it early if you know you’re going to order. We’ll contact you if there’s no availabilities.

  • Customer Service Hours:  11:00 am- 11:00 pm (7 days a week)
  • Delivery Times (Delivery within 4 hours of order time) :
    • Downtown Toronto – 11:00 am – 11:00 pm.
    • Etobicoke + Mississauga – 6:00 pm (Route Begins) – 11:00 pm (Latest time the route would finish).
    • Brampton – 8:00 pm – 11:00pm

Power Plant Health is not currently operating any physical retail locations. We did have a previous location located in Etobicoke but that has since been closed. Our Weedmap location markers are not actual addresses but rather the area is centered around. We currently only offer online ordering and delivery as our only service, so no pickups!

We have a Loyalty Rewards Program for those who have an account! Collect 1 point for every dollar you spend and at 420 points/dollars, you can redeem a $40 discount! View your points under the “My Account” page. You can redeem 420 points once available at your cart page! Be sure to post reviews as they also give you 20 loyalty points!

Our site was primarily designed for desktop viewing unfortunately. We are working towards creating an exhilarating mobile experience in the near future! In the meantime, we please thank you for taking the time to switch over to a desktop experience or for enduring our less than stellar mobile site.

Power Plant reserves the right to reject any and all orders deemed suspicious, dangerous, or fraudulent.

Power Plant adheres to a strict policy in order to ensure the safety of our employees and business. If you are determined to be dangerous or fraudulent, we will reject your order.

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