Common Questions and Answers!

How to Order

Just head on over to our shop page and make your selections! We are only accepting cash payments at the door! Please ensure that you have the correct email and phone number or it may cause issues and confusion with your order. Please note that orders placed right near the deadlines may not be capable of being packaged on time for our same-day delivery, so try to place it as early as possible!

Step-by-Step Guide

  1. Browse our extensive lineup and make your selections! Be sure to have a working email address and Canadian phone number! You will also collect loyalty points which you can redeem for unique coupon code discounts!
  2. Pay at the door with exact cash! Our couriers are not guaranteed to have any change available. [Interac eTransfer payments are also available!]
    Patiently wait for a ‘processing’ confirmation email, this may be instantaneous or it may take a couple hours depending on how busy we are at that particular time! We please ask for your patience! This email will include your invoice and confirms your order went through.
  3. If you placed your order close to or after our 6:00 pm last call, it may be pushed to the next day’s delivery routes. We’ll email you if this happens!
  4. Downtown Toronto Deliveries: Customers located within the downtown core of the Gardiner, Don Valley Parkway, 401, and Keele St can get their orders delivered within 1-4 hours of their order being placed. Available from 11 am to 6 pm! The courier will call the phone number provided on arrival! Note: If the courier is unable to reach you after 15 mins on arrival, your order will be skipped and relegated to the next day’s deliveries.
  5. Etobicoke Deliveries: The Delivery Route and Drop-offs begin at 6:00 pm, the latest orders get dropped off is usually 10:00 pm. The courier will call the phone number provided on arrival! Note: If the courier is unable to reach you after 15 mins on arrival, your order will be skipped and relegated to the next day’s deliveries.

We are currently only doing same-day delivery in the downtown Toronto core for orders placed during 11 am to 6 pm. We also do same-day delivery to Etobicoke after 6 pm (orders must be placed before). Our cutoff range within the surrounding highways of the Gardiner, 427, 401, and Don Valley Parkway. If you selected GTA same-day delivery and your location is not within our service area, we will contact you and attempt to arrange alternatives!

Cash Upon Delivery: We accept cash payments on delivery for orders that are under $500. If you are unavailable to meet the courier but live in a detached home/townhouse with a secure spot (i.e. a mailbox), you can leave your cash payment in a secure envelope or similar. Our courier would be more than happy to swap the cash payment out with your order parcel!

 Interac e-Transfer: Once your order is placed, please go to your preferred Bank’s website and prepare an Interac e-Transfer for the recipient email at [PowerPla06@gmail.com]. The security question should just be your order number and the security answer should have been randomly generated at checkout. If you do not have your security answer anymore, please contact us at [PowerPlantCND@gmail.com] so we can further assist you!

We run our same-day GTA delivery service on all days of the week. On weekends and most holidays we are also still running!

  • Customer Service Hours:  12:00 pm- 6:00 pm (7 days a week)
  • Delivery Times
    • Downtown Toronto – Within 4 hours of orders placed within 11:00 am – 6:00 pm.
    • Etobicoke – 6:00 pm (Route Begins) – 10:00 pm (Latest time the route would finish).

Delivery and Shipping

Order before 6:00 pm to qualify for same-day delivery.

Downtown Toronto deliveries orders can be made between 11:00 am to 6:00 pm. Downtown orders should arrive within 4 hours.

The Etobicoke delivery route begins at 6:00 pm and orders will be dropped off from there. The latest orders would likely arrive is 10:00 pm, but typically the latest drop-off is usually occur around 9:00 pm.

Check your account order history to confirm your order was placed! If it was placed after 6:00 pm or close to 6:00 pm, we’ll contact you by email informing you if the order did not make it on time. If it missed the deadline, we’ll relegate the order to the next day!

This service is only for those in downtown Toronto and Etobicoke area. Our last call time for the Same-Day Delivery service is 6:00 pm.

Our drop-offs are in discrete and vacuum-sealed packaging. The courier will let you know by phone/text as soon as they arrive!

If you’re not home, your order may still be dropped off in a secure or hidden spot, if the order is pre-paid by eTransfer. The courier will attempt to contact you by text or phone but if you are unavailable they will use their best judgement and do what they can!

This service has a $15 flat rate cost in the GTA! If your order is on-hold, please be patient as we manually process eTransfer payments and orders. Be sure to get your order in as early as possible before the last call of 6:00 pm. Orders placed right near the deadline may not be guaranteed to make it onto the routes, depending on business!

If you have any issues or concerns with your package or order that you’ve received, we request that you take plenty of photos and email them to us with details. We handle issues that arise on a case-by-case basis in order to ensure a fair outcome for all parties involved!

Hours and Information

We run our same-day GTA delivery service all 7 days of the week! On weekends and most holidays we are also still running! For certain holidays and unexpected events, we’ll prepare informational banners with at least 24 hours notice of any closings.

  • Customer Service Hours:  12:00 pm- 7:00 pm (7 days a week)
  • Delivery Times:
    • Downtown Toronto – Within 4 hours of orders placed within 11:00 am – 6:00 pm.
    • Etobicoke – 6:00 pm (Route Begins) – 10:00 pm (Latest time the route would finish).

Power Plant Health is not currently operating any physical retail locations. We did have a previous location located in Etobicoke but that has since been closed. Our Weedmap location markers are not retail stores but rather the areas in which our delivery extends to. We currently only offer online ordering and delivery as our only service!

Power Plant Health flowers will soon be filling the local shelves of dispensaries across Ontario! Keep your ears open for any news and announcements!

The Loyalty Program is currently on hold as we re-establish ourselves. We plan on honoring all previous points before once we’re back on track!

We have a Loyalty Rewards Program for those who have an account! Collect 1 point for every dollar you spend and at 420 points, you can redeem a $40 discount! View your points under the “My Account” page. You can redeem 420 points once available at your cart page! Be sure to post reviews as they also give you 10 loyalty points!

Power Plant reserves the right to reject any and all orders deemed suspicious, dangerous, or fraudulent.

Power Plant adheres to a strict policy in order to ensure the safety of our employees and business. If you are determined to be dangerous or fraudulent, we will reject your order.

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